Support - Deadline Editor

Contact Get in touch

Technical Support

For setup, workflow, metadata, and export questions.

Email support@deadlineftp.com

Response Within 24 hours on business days

In-App Support

File bug reports and feature requests directly from the app with automatic log attachment.

Access Help menu → Contact Support

Software Guides Editor features and workflows

Learn how to use Deadline Editor's captioning, metadata, and workflow features.

Gallery & Organization

Learn about the gallery view, filtering, color codes, star ratings, tabs, collections, and custom sort orders.

Quick Text & Batch Mode

Speed up captioning with Quick Text autocomplete, batch ID tagging, and sports roster generation from live league data.

XMP Templates & Validation

Create metadata templates with variables, configure export validation rules, and set up progressive delivery workflows.

Editing, Tone & Crop

Non-destructive tone and color adjustments, curves, masks, crop with aspect presets, and editorial-only mode for wire service work.

Import

Bring photos in from camera cards, hot folders, FTP servers, DeadlineFTP cloud, or directly from your camera via FTP Tether.

Export & Delivery

Multi-format export with pattern renaming, FTP/SFTP delivery to multiple destinations, and PhotoShelter integration.

Setup Guides Camera FTP setup guides

Step-by-step instructions for configuring FTP on your camera to use with Deadline Editor's FTP tether or DeadlineFTP.

Canon

EOS R1, R3, R5, R5 II, R6, R6 II, 1D X III, and more. Includes links to official Canon FTP setup manuals for each supported model.

Nikon

Z9, Z8, Z6 III, Zf, D6, D5, D850, and more. Includes wireless transmitter requirements and official Nikon manual links.

Sony

A1, A1 II, A9 III, A9 II, A7R V, A7 IV, A7S III, FX3, FX30, and more. Includes firmware requirements and Sony Help Guide links.