Support - DeadlineFTP

Contact Get in touch

Technical Support

For camera setup, FTP configuration, and workflow questions.

Email support@deadlineftp.com

Response Within 24 hours on business days

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Software Guides Gallery features and workflows

Learn how to use DeadlineFTP's captioning and metadata features to speed up your workflow.

Organization Admin

Learn how to manage your organization, add team members, configure FTP users, and set up your workflow as an admin.

Gallery Features

Understand colored borders, status icons, and visual indicators that show editing progress, downloads, FTP sends, and audio transcription status.

Quick Text

Speed up captioning with keyboard shortcuts that expand into full text. Create CSV files with player rosters, staff names, and more.

XMP Templates

Pre-fill metadata automatically on upload. Set default credit lines, copyright notices, and use dynamic variables like dates and filenames.

Setup Guides Camera FTP setup guides

Step-by-step instructions for configuring FTP on your camera, with links to official manufacturer manuals.

Canon

EOS R1, R3, R5, R5 II, R6, R6 II, 1D X III, and more. Includes links to official Canon FTP setup manuals for each supported model.

Nikon

Z9, Z8, Z6 III, Zf, D6, D5, D850, and more. Includes wireless transmitter requirements and official Nikon manual links.

Sony

A1, A1 II, A9 III, A9 II, A7R V, A7 IV, A7S III, FX3, FX30, and more. Includes firmware requirements and Sony Help Guide links.